Imperial Infotech LLC is an independent provider of technical support services for several third party brands. Use of names, trademarks is for reference only. Imperial Infotech LLC is a global company employing technicians across US & India.
This privacy policy explains how Imperial Infotech LLC (“Imperial Infotech LLC”) collects, uses and discloses personal and other information Imperial Infotech LLC receives in connection with the user support services we provide to user (the “Services”) in accordance with the Terms of Use. When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you(the “user”) agree to our use of this information consistent with this privacy policy.
TYPES OF INFORMATION Imperial Infotech LLC COLLECTS
Information You Provide
PERSONAL INFORMATION:
We will ask you when we need information that personally identifies you (“personal information”) or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Imperial Infotech LLC uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
PAYMENT INFORMATION:
If you register for the Services, Imperial Infotech LLC may collect credit card information, and other payment information. Like many companies, Imperial Infotech LLC may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Imperial Infotech LLC uses payment information to complete your transactions.
Computer and System Information
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
information about the date of purchase of your computer,
type of computer
identification number of your computer
make and model of your computer and/or any computer hardware, software installed or peripherals attached to it,
condition of the computer, system and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
REMOTE ACCESS:
While requesting support you may request for the problem to be resolved by enabling Imperial Infotech LLC technicians to have access to and take control of your computer. Imperial Infotech LLC uses software tools which enable you to grant control of your computer to an Imperial Infotech LLC technician remotely over the Internet. This allows the Imperial Infotech LLC technician to diagnose or correct problems without ever coming to the location of your computer.
Imperial Infotech LLC does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so.
- Imperial Infotech LLC technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Imperial Infotech LLC maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
DIAGNOSTIC TOOL:
Imperial Infotech LLC uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Yogi using security technologies over the Internet. Imperial Infotech LLC analyzes this information to help diagnose and solve end-user problems. The Imperial Infotech LLC diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
Imperial Infotech LLC reserves the right to monitor and record on-line and off-line sessions between users and Technical Support Executive for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
COOKIES:
We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with Imperial Infotech LLC. A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
LOG FILES:
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect Imperial Infotech LLC from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.
SHARING AND INFORMATION DISCLOSURE
We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services.
We may also share, disclose, or transfer your personal information as follows:
To Imperial Infotech LLC affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes; To third party service providers and suppliers acting on our behalf to provide products or services to you; and To other third parties for purposes you have allowed.
Additionally, we may also disclose your personal information as we determine reasonably necessary to (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests, (b) respond as necessary to actual or potential lawsuits, or (c) protect the rights and property of Imperial Infotech LLC or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time.
If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.
INTERNATIONAL USERS
Because Imperial Infotech LLC operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by Imperial Infotech LLC and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the Imperial Infotech LLC website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.
SECURITY
This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line. When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just ?surfing?. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users? information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers? information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
SURVEYS
From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.
CONTESTS
Imperial Infotech LLC may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.
CHILDREN
No part of our website is structured to attract anyone under the age of 13. Consistent with the Children?s Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user’s personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES
Imperial Infotech LLC reserves the right to update this privacy Policy at any time by posting changes online without notice to you. The most current version of the privacy Policy can be reviewed by clicking on the ?privacy Policy? hypertext link located on our web site http://www.geekssupport.services . It is your responsibility to refer to this privacy Policy before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of those posted changes.